Privacy Policy

We may collect the following information when you use our platform:

• Contact details: name, phone number, WhatsApp number, email address, and service location/address.
• Booking information: type of service requested, preferred date/time, property details, and messages you send via WhatsApp or other channels.
• Payment-related information: payment status or transaction references when payments are processed through us or our payment partners (we do not store full card or UPI credentials).
• Technical data: device type, browser, IP address, pages visited, and basic analytics to improve our website.
• Communications: records of support chats, feedback, and complaints.

We use your information to:

• Receive and process your service requests.
• Connect you with suitable independent service Partners.
• Coordinate scheduling, updates, and customer support.
• Improve our website, services, and user experience.
• Send service-related notifications and respond to inquiries.
• Comply with legal obligations and prevent fraud or misuse.

Because ServiceBuz is a middleware platform, we share relevant booking details with independent Partners so they can perform the requested service. This typically includes your name, contact number, address, and job description.

Partners are independent businesses or individuals. They are responsible for how they handle your data while delivering services, subject to applicable law and their own practices.

We may use trusted third parties to operate our platform, including:

• WhatsApp / Meta for messaging and booking communication.
• Website hosting and analytics providers.
• Payment gateways or invoicing tools, where applicable.

These providers process data according to their own privacy policies and our agreements with them.

We retain personal information only as long as needed to fulfill bookings, resolve disputes, meet legal requirements, and improve our services. When no longer required, we delete or anonymize data where reasonably possible.

Depending on applicable law, you may have the right to access, correct, update, or request deletion of your personal information, or to withdraw consent for non-essential communications. To exercise these rights, contact us at hello@servicebuz.com.

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Our services are not directed at individuals under 18. We do not knowingly collect personal data from children.

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated date. Continued use of our platform after changes constitutes acceptance of the updated policy.

For privacy-related questions or requests, contact ServiceBuz at hello@servicebuz.com or +91 82777 65161.