Terms & Conditions

ServiceBuz is a technology and booking platform that connects customers with independent third-party home service providers ("Partners"). We facilitate discovery, communication, and coordination — we are not the direct provider of plumbing, electrical, cleaning, or other on-site services unless explicitly stated otherwise.

You acknowledge that ServiceBuz acts as a middleware between you and independent Partners. When you book through us:

• We help match your request with a suitable Partner.
• We may assist with scheduling, updates, and support.
• The actual service is performed by the Partner, not by ServiceBuz.

ServiceBuz does not employ every Partner listed or referred through the platform unless specifically disclosed. Partners operate under their own business names and are responsible for their work, tools, licenses (where required), and conduct at your premises.

Bookings are typically initiated via WhatsApp or other channels we provide. By submitting a request, you confirm that the information you provide (name, address, service details, contact number) is accurate and that you are authorized to request services at the given location.

We will make reasonable efforts to connect you with a Partner, but availability may vary by location, time, and service type.

Service prices may be shared before or after inspection, depending on the job. Quotes, visit charges, material costs, and final bills may be communicated by ServiceBuz or the Partner. You agree to pay for services you authorize, according to the agreed terms.

Payment methods may include UPI, cash, bank transfer, or other options as communicated. Any platform fees, convenience charges, or cancellation fees will be disclosed where applicable.

You may cancel or reschedule a booking by notifying us as early as possible. Last-minute cancellations or no-shows may attract a cancellation or visit fee if a Partner has already been assigned or dispatched. Specific policies may vary by service type and will be communicated at booking.

When a Partner visits your premises, you agree to:

• Provide safe and reasonable access to the service area.
• Disclose any hazards, restrictions, or special conditions.
• Be present or designate an authorized contact person.
• Secure valuables and ensure pets or children are safe during the visit.

We aim to work with reliable Partners and may assist in resolving complaints. However, ServiceBuz's liability is limited to our role as an intermediary. Service outcomes, workmanship, delays caused by the Partner, or property damage arising from the Partner's work are primarily the responsibility of the Partner, subject to applicable consumer protection laws.

If you are dissatisfied, contact us promptly at hello@servicebuz.com or +91 82777 65161. We will review the issue and attempt to facilitate a fair resolution, which may include rework, partial refund coordination, or replacement Partner assignment where feasible.

To the fullest extent permitted by law, ServiceBuz shall not be liable for indirect, incidental, or consequential damages. Our total liability for any claim relating to our platform services shall not exceed the amount you paid to ServiceBuz for the specific booking giving rise to the claim, or INR 5,000, whichever is lower, except where liability cannot be limited under applicable law.

You agree not to misuse our website or booking channels, including by submitting false requests, harassing staff or Partners, or attempting unauthorized access to our systems. Content on our website is for general information and may be updated without notice.

Your use of our platform is also governed by our Privacy Policy, which explains how we collect and use personal information.

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in India, unless otherwise required by applicable consumer protection regulations.

We may update these Terms from time to time. The latest version will always be available on this page. Continued use of our services after updates constitutes acceptance of the revised Terms.

For questions about these Terms, contact ServiceBuz at hello@servicebuz.com or +91 82777 65161.